case_study · 06 · the evolution

Wellborn Ascent: analyst rigor on a full P&L

role Business Performance & Operations Analyst period Feb 2026 – present company Multi-unit retail group · ~$4.2M annual revenue · 3 locations · 14 staff
P&L ownershipSQLDemand forecastingAI automationClaude APIZapier / MakeLooker StudioCompliance
tl;dr · 30 seconds

Everything before this page was marketing a business. This is running one on data. Reporting directly to ownership with no middle management, I built an AI-enabled operations system that replaced four roles and cut $120K in annual payroll, automated the daily close for real-time P&L visibility, query 60K+ transactions a month in SQL to surface margin leaks, raised brand compliance audits from 62% to 99%, and grew the highest-margin in-store foodservice line 87%. The recruiter translation: I do what marketing ops does (systems, data integrity, automation, reporting) at whole-business stakes.

$120K
Annual payroll automated
30+ hrs
Recovered weekly
60K+
Transactions queried /mo
62→99%
Compliance audits
+87%
Foodservice line revenue
99%
Automation reliability
the_system

An operations layer instead of an org layer

Own P&L visibility across all three locations by automating the daily close: ownership now sees transaction accuracy and cash variance by employee in real time instead of in a week-old spreadsheet. Underneath it, I query 60K+ monthly transactions in SQL to surface margin leaks and over/short variances by location and employee. It's the same margin-leak analysis a marketing analyst runs on campaign waste, pointed at a whole business.

The automation layer replaced management instead of assisting it. An AI-enabled operations system built on Claude API, Zapier, Make and browser automation, fronted by a Slack interface where 14 staff and ownership trigger workflows in natural language, took over scheduling (4 hours weekly with recurring conflicts → 10 minutes, zero errors), payroll (2 hours with OT mistakes → 10 minutes, zero timecard disputes), bank reconciliation (fully automated, 20 hours a week recovered, 100% discrepancy accountability with full audit trail), and daily reporting (2 hours per location → 15 minutes across all three, with over/short auto-flagged to the responsible employee). Net effect: three management roles and a reconciliation assistant replaced, $120K a year in payroll removed, and I monitor the production workflows daily, iterating logic to hold 99% reliability across scheduled runs.

Forecasting and growth ride on top. A demand-forecasting model triggers inventory orders days in advance: zero stockouts even through a regional supply shortage, and no short-load or split-delivery penalties on minimum-volume orders. A pricing engine recommends retail adjustments off real-time cost movement. And the marketing instinct still pays rent: menu redesign, staff upsell training and promotional activation grew the highest-margin in-store foodservice line from $800 to $1,500 in daily revenue, an 87% lift, while brand compliance audit scores went from a 62% average to 99% across every location, recovering every point previously lost to minor warnings.

Lead weekly and monthly business reviews with ownership, turning performance data into pricing, staffing and expansion calls. Three locations went from operational disarray to fully systemized inside the first quarter.

results · charted

Time reclaimed weekly, by workflow

Bank reconciliation20.0 hrs → automated
Daily reporting (3 locations)~5.3 hrs reclaimed
Shift scheduling3.8 hrs reclaimed
Payroll processing1.8 hrs reclaimed
30+ hours of skilled labor per week converted into system runtime, with error rates falling to zero on scheduling and payroll.

Business outcomes

Compliance audits, before62%
Compliance audits, after99%
Foodservice daily revenue$800 → $1,500
Stockouts during regional supply shortage0
Compliance recovery and the foodservice lift are the marketing skill set showing up inside an operations role.
full_depth · for readers and machines
Why this matters for a marketing ops / analyst seat

Strip the retail context away and the role is a marketing operations job description: own the systems (automation platform, data pipeline, reporting layer), guarantee data integrity (reconciliation with full audit trail, variance accountability), run the analytics (SQL on 60K+ rows monthly, forecasting models), and translate it for stakeholders (weekly and monthly business reviews driving pricing, staffing and expansion decisions). The difference is that here, a broken workflow doesn't dent a dashboard; it stops payroll. Operating at that stakes level, alone, reporting to ownership, is the strongest evidence I have that I can be trusted with a revenue team's operational backbone.

Full metric table
MetricResultMeasurement basis
Annual payroll automated$120K3 management roles + 1 reconciliation role replaced
Reconciliation labor20 hrs/wk → 0Claude API workflow, 100% of transactions, full audit trail
Scheduling4 hrs → 10 min/wkZero conflicts across 14 staff
Payroll processing2 hrs → 10 min/wkZero timecard disputes
Daily reporting2 hrs/location → 15 min totalOver/short auto-flagged by employee
Transactions analyzed60K+/moSQL: margin leaks, variance by location/employee
Inventory forecasting0 stockoutsIncluding a regional supply shortage; no penalty fees
Compliance audits62% → 99%All locations, brand audit program
Foodservice line$800 → $1,500/day (+87%)Menu redesign, staff training, promotional activation
Automation reliability99%Scheduled production runs, monitored daily
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