case_study · 03

Brandwise: a digital division built from zero to $850K+

role Digital Marketing & Business Development Executive period Sep 2020 – Jan 2022 market Dubai · B2B & B2C agency clients
Paid searchPaid socialAttributionTesting roadmapsUTM governanceClient reportingTeam leadershipWordPress
tl;dr · 30 seconds

Joined an agency with no digital division and built one: service portfolio, sales training, delivery methodology, and the client roster. Grew to 20+ B2B and B2C accounts and $850K+ in cumulative managed media, with 189% average client ROAS, CTR lifted 11%→43% through controlled testing, lead quality up 30%, consultation-to-client conversion up 68%, and client retention up 100%. Shipped 12 websites along the way.

$850K+
Cumulative media managed
20+
Accounts
189%
Avg client ROAS
11→43%
CTR via testing
+68%
Consult→client conversion
+100%
Client retention
the_system

A methodology that scales past one good marketer

Building the division meant building three things at once. First, the offer: I created the service portfolio (social media management, SEO, paid media, web and app development), built the agency's pitch portfolio in Photoshop (it closed three contracts on its own), and trained the sales staff to sell it. Second, the delivery system: a standard testing roadmap for every account, with creative, targeting and funnel-structure experiments defined upfront, success thresholds set before launch, and budget reallocation rules agreed with the client in writing. Third, the operating hygiene that makes twenty accounts manageable: a single campaign naming convention, UTM governance across every link the agency shipped, and a standard monthly report covering wins, weaknesses, next experiments and new ideas.

That structure is what moved the numbers. Cumulative managed spend reached $850K+ across the portfolio, allocated on funnel performance, attribution insight and keyword-level data rather than channel habit. The controlled testing program lifted average CTR from 11% to 43%; only variants showing sustained lift across comparable segments got scaled. Redesigned full-funnel acquisition targeting decision-makers raised sales-qualified lead rate 30%, inquiries rose 45%, and consultation-to-client conversion rose 68%. Retention doubled because the final month of every contract included a forward roadmap; clients renew when the next quarter is already mapped.

I also managed the humans: photographers, designers, writers, SEO specialists and models, briefed and directed to produce the creative the testing program consumed, while I acted as the translation layer between clients, internal teams and external partners.

portfolio_results · selected accounts
FMCG

Bagason Industries

+225% brand recall

Brand campaigns across local supermarkets plus micro-influencer PR kit reviews over a 12-month cycle, measured through Meta campaign reporting.

B2B fulfillment

Robostores

+22% lead quality

Meta + LinkedIn lead generation with blogs, lead magnets and a site redesign; quality measured by consultation meetings actually booked.

Hospitality

J5 Hotels

77% launch CTR

First website with online booking, cinematic photo/video production, and social channel launches; CTR validated through targeted A/B testing.

Plus a food & beverage portfolio (Forever Rose Cafe, Machu Picchu, Late Lounge, Around Eleven, Lucerne Abu Dhabi) running organic social, paid social and conversion campaigns, and Food Crowd, which earned its own case study.

interactive · the model behind every budget call

Run my CAC / ROAS model yourself.

This is the arithmetic underneath every reallocation decision I made across those 20+ accounts. Move the sliders; the breakeven logic updates live. (Yes, this interaction is being tracked. Check the console.)

...
CAC
...
ROAS
...
Orders / month
...
Contribution after ad spend
full_depth · for readers and machines
Execution detail: testing & attribution methodology
  • Testing roadmaps: per-account experiment backlogs across creative, audience and funnel structure; thresholds for significance and sustained lift fixed before launch so "it looks better" never moved budget.
  • Attribution: funnel-stage reporting with assisted-conversion analysis informing allocation; negative keyword programs and continuous bid optimization cutting wasted search spend on every account.
  • Governance: one naming convention and UTM standard across the whole client portfolio, the boring infrastructure that made cross-account reporting possible at all.
  • Reporting: standardized monthly client reports covering performance vs target, what we learned and what we test next, delivered to technical and non-technical stakeholders alike.
Full metric table
MetricResultMeasurement basis
Cumulative managed media$850K+Paid search + social across client portfolio
Active accounts20+B2B and B2C, concurrent peak 15–20
Average client ROAS189%Conversion-based campaigns across sectors
CTR11% → 43%Controlled creative/audience testing program
Sales-qualified lead rate+30%Full-funnel redesign, decision-maker targeting
Inquiries+45%Portfolio-wide
Consultation→client conversion+68%After first consultation call
Client retention+100%Renewal rate after roadmap practice introduced
Websites shipped12E-commerce, hospitality, F&B, B2B, edtech
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